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IMPORTANT ORDER INFORMATION: We are not able to accept any orders due to the changes in trade relation between EU and UK.

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Returns

Below you find the instructions on how to create a return label for DHL.

Please follow these instructions step by step.


Step 1

Go to:

To DHL Returns Portal

Step 2

  1. Please note that all fields marked with * are mandatory.
  2. In the field marked Customer‘s reference please use your order number which is printed on your Invoice, included in your package.
  3. Please type your first and family name, as well as your address.
  4. Please make sure that the Customs Declaration Currency (CN23) is GBP.
  5. Under description, please mention the items you are sending back. If you are sending back more than one item, please mention all as in the example below.
  6. Complete the Weight as well as the Goods Value of the item(s) which is listed on your Commercial Invoice.
  7. Lastly, ensure you provide your E-Mail address.
  8. After you have completed the form, click “Next“.
  9. Your return label will be sent to your E-Mail address within a short while.
  10. Please note that the customs declaration (CN23) and the original commercial invoice have to be attached to the parcel in an adhesive transparent envelope.

Please note: The return label is only valid for your current Bogner return.

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