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IMPORTANT ORDER INFORMATION: We are not able to accept any orders due to the changes in trade relation between EU and UK.

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Ordering and Shipping

As much as we like to deliver your Bogner product as soon as possible, we kindly ask for your understanding that due to additional customs procedures between the EU and the UK, the shipment is likely to take longer than normal. As soon as your order has left our warehouse, you’ll receive an email confirmation with a tracking number. We kindly ask that you check the progress of your shipment through DHL Express tracking.

Returns

If you are not completely satisfied for any reason with the products you received, please feel free to return the item(s) within 30 days. The return shipment is free of charge for you. Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. If you want to exchange a product, you will need to return the item and place a new order. Please click here to find out all information regarding your return shipment. Kindly note that due to additional customs procedures, the return shipment is likely to take longer than expected. We kindly ask you to check the status of the return shipment through DHL tracking. As soon as the shipment has arrived in our warehouse and has been inspected, you’ll receive an email confirmation. If approved, your refund will be processed which can take up to 14 working days.

Shipping Cost

We charge a shipping fee of 25 £ per order. Should shipping take place in partial deliveries we will charge the shipping costs once only. Your order will be delivered DPP (Delivery, Duties and Taxes are already paid)

Payment Methods

1. Credit Card Payment
Make convenient and secure payments with your credit card. We accept Mastercard, Visa or American Express. In the case of returns, the corresponding value of the products returned will be credited to your card after receipt in our warehouse.

2. 3D SECURE and what it means (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express)
To make your credit card payment on the internet even more secure, BOGNER uses the internationally recognized security standard 3D Secure (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express). 3D Secure significantly reduces the risk of credit card fraud by making it more difficult for unauthorized third parties to misuse credit cards. When using 3D Secure, your credit card data is protected by an additional password, which enables particularly secure processing of credit card transactions on the internet through special encryption procedures. A misuse of your credit card is thus almost impossible.

If your credit card provider has adopted this procedure, you will be asked to authenticate yourself as the legal card holder using an additional password when you make your purchase. You will be asked for your password only after you have selected your credit card as payment method and entered your credit card details. Once you have confirmed your order by “Buy now”, you will first be informed about 3D Secure. Then you will be forwarded to a secure page of your credit card institute. Here you will be asked to enter your password. After you have entered your password, it will be verified within a few seconds to verify your identity. The transaction is only approved afterwards. If you do not have a password yet, you can register directly and free of charge with your bank while you are still placing your order. You may alternatively choose another payment method. The password you entered during registration is only known to you and your bank and will be asked for again for every new order.

3. PayPal Payment
PayPal is an online payment service provided by PayPal (Europe) S.à.rL & Cie., SCA. To use this payment method, you must have a PayPal account. With PayPal, you can simply pay by entering your e-mail address and your password. Your PayPal account will then be debited with the amount of your order.

Contact

Our service team is available Mo - Fr from 8am - 6pm.
Please use the contact information below for all inquiries related to ordering, we will do our best to assist you.

Tel.: 00800 - 412 828 29
Fax: 00800 - 412 929 30
Email: service@bogner.com

Bogner homeshopping GmbH & Co. KG
Allersberger Str. 185/O
90461 Nürnberg
Germany

>> CONTACT FORM

Please note:

According to applicable law we are obliged to point consumers to the existence of the European online dispute resolution platform (ODR platform) which may be used to seek the out-of-court resolution of disputes. The European Commission is responsible for facilitating the platform. You may find the ODR platform here: http://ec.europa.eu/odr.

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